Setting the right Program foundations from inception is paramount to the success of the Program’s delivery, as is having the right people with the right skills and experience in the Project team – skills which are often not that readily available within an organisation embarking on a Contact Centre transformation.
Our Program Mobilisation & Delivery expertise covers:
- Strategy reviews
- Program Mobilisation and Governance
- Program Management
- Project Management
- Requirements review and development
- Deployment and knowledge transfer of speech and digital analytics, workforce management, quality management solutions and gamification.
